It's very important to mention that if you disable Jungle Scout's access to your Seller account we won't be able to get your order or product information and so, any Email Campaigns or Promotions will be automatically canceled.
We know that the permission you grant for each application to access your Seller account will automatically expire after a particular time frame, sometimes they expire after 6 months and others after 1 year.
You can also manually disable and revoke any permissions granted in Seller Central directly.
That's why it's critical that you check the make sure you renew these authorizations on time and that you make sure the Amazon account is active at all times!
Let's go over the steps to check the status of the Amazon accounts in Jungle Scout first.
Check your Amazon account settings in Jungle Scout
You will find all your Amazon accounts if you go to the Settings menu and click on the Account Settings tab.
Ideally, all the accounts you are currently using in Jungle Scout will show as Enabled at all times on the MWS Auth Token column.
Any accounts that have been Disabled from Seller Central will show the same status in Jungle Scout under the MWS Token column and you will a red notification icon as well, as seen below:
If you see a Disabled notification for an account you still want to use, you need to check the permissions in Seller Central.
How to check Account permissions in Seller Central
Got to your Seller Central Account's User Permissions page. You can also find it on the Settings menu:
There you need to look for the Third party developer and apps section, click on the 'Visit Manage Your Apps' button there to see the details for the existing permissions:
Inside the Manage your Apps option, look for the Jungle Scout application and check the status column to make sure that shows as Active. Under the Authorization date column, you will see the day it was granted and right below, the Expiration date.
If the permission for that particular app will expire soon then it will show you a notification message, remember you can extend the authorization by clicking on the Renew button.
If the status is active you will also see a View link under the MWS Auth Token column, click on that link to get the code you need to re-enable the account at Jungle Scout and copy it!
If the access has been revoked already and the app is disabled, you will see this on the status column instead and an Enable button:
Once the account has been re-enabled you will see the View link as shown above to get the MWS token and reactivate it Jungle Scout as well.
Re-enabling your account in Jungle Scout
If your account shows as Disabled in Jungle Scout as seen above but you have already renewed the access in Seller Central and have the MWS Auth Token to confirm it, let's go back to the Settings menu and click on the Account Settings tab.
Look for the Disabled account, click on the actions menu and select the Enable MWS token option from the dropdown as seen below:
A pop-up window will appear for you to enter the token:
Once you click on Save Changes you should be good to go! Just make sure you check the status one more time and that you go back and reactivate any Email Campaigns or Promotions that could have been deactivated when the account was disabled.
If you need to add an Amazon account to Jungle Scout for the first time check out this article: How to add and sync your Amazon account with Jungle Scout