In order for Jungle Scout to be able to send emails from your Seller Central account, it's very important to make sure your Jungle Scout login email is the same as your Seller Central login or at least shown an approved sender there, that is so Amazon doesn't block our messages from going out.
There are two things you can do:
1. Make sure the email address you use when you register your Amazon account in Jungle Scout is the exact same email you use to log in to Seller Central. That will allow us to connect to the correct account and get all the order details from it! If you change that login email at some point in Amazon, just make sure you update it in Jungle Scout as well so the information is the same at all times.
2. Your Jungle Scout login email can be different than your Seller Central login, that is fine and will happen if you register more than one Seller account. The important thing is to make sure your Jungle Scout login email is showing as an Approved Sender in Seller Central.
**Remember: If your Jungle Scout login email address does not get added as an Approved or Registered sender in Seller Central, your emails will not get sent to your customers!
To do that please go to Amazon's alternate address verification page and make sure the email registered in your Jungle Scout account is marked as an Approved sender on the Messaging Permissions section. You will see a list of the email addresses added so far:
If you want to add a new email address click on the '+ Add an email address' link and make sure the Approved entry is marked as seen below, then click in 'Save':
For the EU market, you can use this link instead for your alternate addresses.