Feature Overview → Product Re-sync (Refresh Product Data)

Currently, we sync information once when connecting Jungle Scout to Amazon. In order to guarantee you are always getting the most up-to-date information from Seller Central, we have introduced an option to enable customers to manually re-fetch data for each product. 

Re-syncing Products

  • In order to be able to use the re-sync feature your Amazon and Jungle Scout accounts need to be connected and your products should be set to Active
  • You can then navigate to Product Settings where you will see two new columns: (Re-sync) Status and Last Synced Time

Product Resync.png

  • Click the Refresh icon on the far right of each product to begin the re-sync process:


  • You should see a confirmation message letting you know that the re-sync has started:


  • While a re-sync is in progress, the Refresh icon on the far right of each product will be greyed out to prevent a new sync from being started:


  • Once the sync is complete, the status will update automatically.

💡 Note that the information will remain unchanged even after the status is updated. Please exit or refresh the Product Settings page in order to see the updated information.

Re-fetched Information

The Product Re-sync feature will update the following information

  • Listing Details (title, images, product information)
  • Dimensions (length, width, height)
  • Unit of dimensions (cm, inches)
  • Product dimension tier (defined by Amazon)
  • Weight
  • Price


There will be 4 statuses for each product under the Status column, indicating the status of the re-sync:

  • Need to sync: The product's information is out of sync with Amazon's data so click the sync button to update it
  • Sync in progress: The product's information is being updated so check back in a few minutes.
  • Synced with Amazon: The product's information is up to date.
  • Failed to sync: There may be a sync delay between Amazon and Jungle Scout or a connectivity issue.

You can hover over the status  to see this information:



There is a limit of 10 re-syncs per product per day. Hovering over the "Refresh" icon will let you know how many syncs you have used for the day. Syncs will refresh every 24 hours


  • Keep in mind that if you click the re-sync button and the request has already been sent out, the progress will not be affected if you choose to close the tab or browser before the process is completed.
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