Occasionally, Extension will not be able to show certain data points, such as daily or monthly sales or monthly revenue. This can happen for multiple reasons.
If there's no data at all, running through an uninstall/reinstall pushes the latest Extension updates and tends to take care of any lingering issues. Please follow the instructions in this article: Installing or Reinstalling and Uninstalling the Extension.
If you see some of the data, such as price, number of sellers, etc., but no sales data, this may be due to the way Amazon categorizes and ranks products. If you are not seeing Rank, Monthly, or Daily Sales estimates, check the product listing to see if there is a parent category listed.
The extension can only estimate sales if there is a Best Sellers Rank (BSR) in a parent category for the listing.
Parent Categories are the ones listed in the dropdown next to the Amazon search bar.
You can check if a listing has a BSR in a parent category by going to the product information section of the listing and looking to see if the first category listed under Best Sellers Rank is a parent category. You will know it is a parent category because it will be included in the dropdown list. Another way to tell is if the category is not displayed as a link.
In this example, you can tell that Kitchen & Dining is a parent category because it is included in the category list and because it is not a clickable link.
Garlic Peelers is a subcategory and you can tell because it is not in the parent category list and it is a clickable link that takes you to all Garlic Peelers.
Other reasons that may cause the Rank or Sales estimates not to be displayed are:
- Amazon Smile website or the smile extension is enabled: Jungle Scout does not work when the Smile app is in use on the Amazon store.
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Amazon's Translator is on: The extension will not work correctly when Amazon's translator is on because the software is coded to read the information on each listing in the native language of each marketplace. If the translator is on, the extension can't 'read' the data and categories.
So, if you're on Amazon.com, the listings must be in English. If you are on amazon.de, the listings must be viewed in German. And if you are on amazon.es, the listings must be in Spanish.
If your translator is on, then when you turn it off, you should see the estimates populate.