Review Automation

Review Automation lets sellers automatically send review requests for new orders. Depending on your plan, you can also access advanced settings that will give you more control over which of your products receive review requests and unlock additional review-focused information and data.

• Starter or Basic: This feature is not included with the Starter plan
• Growth Accelerator or Suite: Core functionality plus skip review requests for select orders and products and set bulk updates to manage your automated review requests.
• Brand Owner or Professional: Core functionality, Skipping, and Delaying options: Customize the review request schedule for orders, products, and marketplaces.

Once you've connected your Jungle Scout and Amazon accounts, Access Review Automation from the left-hand navigation panel and activate the feature, as it isn't enabled by default.

To set it up, just move the slider to the On position.

You can also turn Review Automation on by heading to Manage Products → Product Costs & Settings and moving the slider under Review Automation to the On position.

If you have multiple Seller Central accounts connected for different marketplaces, you'll need to activate this feature manually on each store. Just click the marketplace dropdown next to your avatar, select the relevant store, and navigate to Review Automation to turn the slider to the On position.

After setup is complete, Review Automation will automatically send review requests for all eligible orders.

Note that if you disable the Review Automation feature at some point, you'll have to manually turn it on again. We will send review requests to any orders that are still within 30 days, but we won't retroactively send requests to any orders that were missed while the feature was disabled. 

You can see a summary and a visual representation of your eligible orders and the number of requests sent (overall and in the last 30 days) in the 30-Day Order Request Table

Right below these tables, you will see different stats:

• Total Requests Sent: Total requests sent
• 30-Day Requests Sent: Review requests sent within 30 days of the available delivery date
• Total Time Saved: Time saved by automating review requests
• Total Skipped Requests: Review requests that were skipped
  
  

Next, you'll see the Search Bar and Requests Table. You can look for a specific Order ID: 

You can also use the filter to find orders based on whether they have "Sent" or "Not sent"

Product orders are displayed in a table format which includes the following columns:

You can organize the information in the table by clicking over the Units, Status, Order Date, and/or Estimated Delivery Date headers.

Requests are sent automatically by default 5 days after the estimated delivery day, which comes directly from Seller Central. However, customers on a Brand Owner (formerly Pro) Tier plan are able to use the Delay feature to change the default sent time frame.

However, if the request is not sent five days after the estimated delivery date or if there is a delay on Amazon’s end, our system will try to send out a review request every day for the next 30 days.

If we receive an error from Amazon while trying to send the request, the order status will change to Amazon Error. When this happens, the API will retry to send that request 2 more times every 24 hours. If we continue to get an error after those 3 attempts (the initial review request plus the 2 retries), the order will be skipped, and we won't send a review request. The order will remain in Amazon Error status, but the tooltip will change to "Review Request failed 3 times. Will not retry."  

If the request is successful, your customers will receive an email similar to this one:

An order is considered eligible by the system if it complies with the following:

• The order was placed within the last 30 days
• The order hasn't been refunded and/or canceled → the system automatically skips these

You can check the status for each review request in the Orders table: 

• Scheduled: The request is scheduled to be sent in the default or the specified time frame
• Skipped Request: The request will be skipped based on the setting you selected
• Requested: The review request was sent for that order
• Ineligible: You'll see this status when an order is canceled, or the Amazon API doesn't allow the request to be sent
• Refunded Order: Review requests for refunded orders are skipped by default
• Amazon Issue: The review request failed (the issue originates from Amazon's side). We will attempt to send a second and a third review request in 24 hours. If all three attempts fail, we'll skip the order and not send a request.