To ensure you can sync your Seller Central account with Jungle Scout, we recommend checking the following:
Issues with Amazon accepting your credit card
In this case, we recommend contacting Seller support or updating your payment information.
Amazon reviewing the health of your account
We recommend contacting Seller support for more information on your account status.
⚠️ Verifying your professional Seller Central account status
Your Seller Central account may be downgraded to Individual status if the account is dormant or has few sales. Since Jungle Scout only syncs with Professional Seller Central accounts, please ensure your account status before syncing.
Ensure that the verification documents sent to Seller Central have been reviewed.
If you just created the Seller Central account, Amazon will request documents to verify your account. If the documents still need to be verified, you may need to wait to complete this. Moreover, if you haven't sent them any documents, we recommend forwarding them to Seller support to begin verification.
We have a great blog post that will help you prepare all the required documents: Amazon Seller Verification.
Typically, when these issues have been resolved within Seller Central, you should be able to sync your keys without any problems.
However, if your account health is in good standing, your documents have been verified, but you are still not able to sync your Seller Central account, please reach out to our team and send us the following:
- Your merchant token. This video helps explain where you can find it.
- A screenshot of your account health
- Confirmation from Seller support that your account has been fully verified, with no health issues.